GENERAL

The items shown on the website are carefully selected by Tracy Kelly. Some items are limited in stock. We pride ourselves in offering a range of good quality custom-made furniture that is made as one-off items. Products shown on the website and displayed on the showroom floor may not always be available, so please contact the showroom to check availability of stock. Our products are made up of a selection of imports that Tracy has selected during her travels abroad, as well as local suppliers that manufacture specific designs on Tracy’s behalf. Whilst we do our best to keep our pricing up to date, some prices on the website may be incorrect. Please use this as a guideline and contact the showroom for exact prices.

WOOD

Many of our products are made from wood. Wood is a natural, organic, and porous material, with each piece having its own unique character – no two pieces will be the same. Wood will expand and contract with seasonal humidity changes. Maintaining consistent humidity levels will help to minimise movement in the wood and prevent warping and cracking. It is important to note that air conditioning draws moisture out of the wood and can cause cracking.

UPHOLSTERY

Our upholstery items are made with down feathers and good quality foams. 

PRICE AND PAYMENT METHOD

Prices are quoted in South African Rands (ZAR), include VAT at 15%, but exclude delivery and any extra packaging requirements. We accept cash in-store, card, and EFT payments. Products paid for by EFT will only be released from the shop when the funds reflect in the company’s bank account. A 50% deposit is required on all custom-made items. The manufacturing lead time varies between 4-8 weeks from the date of payment. Full payment is required on all stock items on display in the showroom. Please allow 2-7 days for delivery.

REFUNDS & EXCHANGES

If you are not completely happy with your purchase, we are happy to refund or exchange the goods within 48 hours. Refunds or exchanges are only given if goods are returned with original documentation and are in the original condition. Additional delivery fees will apply should we need to collect the items being returned. The customer will be responsible for any courier costs incurred to return the items to the shop.

DELIVERIES

Specialised deliveries or outsourcing to a furniture removal company may be required should the delivery require hoisting over walls, navigating stairs, or additional manpower. Whilst we try to accommodate all our customers’ requirements, our team does not have the expertise for complicated deliveries. No deliveries will be done over weekends or public holidays. Should we not be able to meet the scheduled delivery date or time, we will contact the customer to reschedule. Delivery fees are not refundable.

NATIONWIDE & INTERNATIONAL DELIVERIES

Nationwide and international shipments can be arranged on the customer’s behalf using a variety of reputable courier companies. The customer can also arrange their own. Additional packaging would be required and will be charged to ensure the goods are well wrapped for long-distance transport. Once items are collected from our warehouse, the company cannot be held responsible for any damages. We strongly suggest you take out insurance for all third-party delivery and/or courier companies.

COLLECTIONS

Collections require original documentation and proof of payment in order for goods to be released. Tracy Kelly Design Studio will not be liable for any damages after goods have been signed for and released. We strongly suggest you take out insurance for all third-party delivery and/or courier companies.

STORAGE

Tracy Kelly Design Studio does not offer storage services. With the exception of items purchased in conjunction with production orders. After 10 days of purchase, the customer will be charged a 10% per day storage fee, which needs to be settled prior to collection.

CUSTOMER ORDERS & BACK ORDERS

It is the customer’s responsibility to provide Tracy Kelly Design Studio with the correct measurements and dimensions before the order is sent to the manufacturers. The customer must check the measurements on the quote when confirming the order. Custom orders are non-refundable or returnable. A 50% deposit is required prior to production taking place. A lead time of 4-8 weeks from receipt of deposit will be needed to manufacture any product. Fabric deliveries may cause a further delay in production; these instances are out of our control.

SALE ITEMS

All items sold on sale or at a sale price are non-refundable.